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LRH Receives National Award

August 2, 2011

Avatar International, an industry leader in healthcare quality improvement services today recognized its award winning hospital partners in 2010. Littleton Regional Hospital is being awarded Avatar International's Exceeding Patient Expectations award.

In making the announcement, David Medvedeff, PharmD, MBA, CEO of Avatar said, "Exceeding a patient's expectations reflects an inherent sense of compassion. Littleton Regional Hospital has succeeded in its aim to putting the needs of the patient first. I congratulate Littleton Regional Hospital for winning Avatar's Exceeding Patient Expectations Award."

Warren West, FACHE, Chief Executive Officer, states, "I am extremely proud to be part of the Littleton Regional Hospital family that received this award. Achievements like this are only possible through the dedication and hard work of our employees and their willingness day in and day out to go above and beyond to serve our patients and their families. This is a great recognition for their hard work. We are committed to providing high quality, cost effective health care services to our North Country community. I am proud to recognize our dedicated staff for their outstanding commitment to fulfilling our mission "to provide quality, compassionate and accessible health care in a manner that brings value to all."

Linda Gilmore, RN, BSN, CHC, CHRM, Administrative Officer and Chief Nursing Officer added, "we hope that all of our patients complete a patient survey as it provides us with a better understanding of each patients' expectations regarding service quality." The surveys help us understand, monitor and exceed our patients' expectations.

Littleton Regional Hospital has been serving the healthcare needs of Northern New Hampshire for more than 100 years. LRH serves 10 communities in its primary service area and 14 communities in its secondary service area. LRH has made significant investments in its hospital campus with the addition of a new 63,000 sq. ft. medical office building, technology, and services to continue to meet the growing healthcare needs of everyone in Northern New Hampshire. LRH offers a wide range of services provided by dedicated and caring physicians, nurses and clinicians.

Avatar (www.avatar-intl.com), a research and consulting company based in Orlando, FL, specializes in Evidence Based Intelligent Surveys™ and Innovative Strategies™ to transform information into significant quality and efficiency of care improvement for the healthcare industry. In addition to conducting surveys, Avatar also actively engages healthcare providers in process improvement, including training in service quality. Avatar serves healthcare organizations nationally, including small community hospitals, academic medical centers, large regional medical centers, integrated healthcare systems, long-term care and behavioral health organizations.

Avatar International can be reached at 1-800-282-8274.

avatar award
Linda Gilmore, RN, BSN, CHC, CPHRM - Chief Administrative Officer and Chief Nursing Officer and Warren K. West, CEO with the recent award to LRH from AVATAR, International.

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